FAQs

GENERAL

Does it cost any money to register on Betin Uganda?
No. It’s completely free of charge.

 

How do I register on Betin Uganda?
Click here for a comprehensive explanation.

 

Can I change my username?
Unfortunately not; the username that you have chosen during the registration process cannot be changed once you have created your Betin Uganda account.

 

How can I retrieve my login details?
To retrieve your password, please click here.
If you have forgotten your username, please contact our Customer Service via email: info@betin.co.ug

 

How do I change my password?
Click here for a comprehensive explanation.

 

How do I update my personal details?
Please contact our Customer Service to rectify any errors.

 

Can I open more than one account with Betin Uganda?
No. Multiple accounts are not allowed.

 

What is the minimum age for betting with Betin Uganda?
It is strictly forbidden for persons under the age of 18 to open an account and use our services.

 

Where can I find Terms & Conditions?
Look for “Terms & Conditions” in the main menu above.

 

What is the maximum payout?
The maximum payout is Ush 300,000,000.

 

How many events I can add to my bet slip?
The maximum number of events you can add to your bet slip is 40.

 

Are there any fees when withdrawing?
Carrier fees apply.

 

What is the usual withdrawal processing time?
All withdrawals from betting accounts will be subject to audit before being processed. Please allow up to 24 hrs for winnings to be credited.

 

SPORT

How do I place a bet?
Click here for a comprehensive explanation.
You can place different kind of bets: singles, multiples and system (combined) bets.
Multiple bets may be placed by combining different sports: football, tennis, Formula 1, etc.

 

What is the minimum and maximum stake for a bet?
The minimum stake is Ush 1000 per bet.
Maximum stake is Ush 10,000,000

 

Where can I see my bets?
Go to your account and click on “Lottery Bets List” or “Sports Bet List”. You will find a list of all bets you have placed and you can filter them by time and by status.

 

Can I cancel a bet?
No. A confirmed bet cannot be cancelled for any reason.

 

What is a void bet?
“Void Bet” means the bet is nil or invalid. This occurs when an event is postponed, or when it has started but not finished within the period specified in our policy. If a game has been cancelled or postponed there is always a 48-hour wait until the match will be set as void. Once the match has been set as void (with odd 1.00) the rest of the winning ticket will then be paid out.

 

What is a handicap?
When betting with a traditional handicap, points or goals are subtracted from the favourite team. If you bet on the stronger team, it will need to perform better than the handicap for you to win your bet (the handicap will be preceded by the sign “-“). The handicap will be subtracted from the final score. Please note that the betting options are 1, X and 2, and that the standard 90 minutes play has to be completed.
Example: Everton – Liverpool (-1), with Liverpool as favourite team, handicap “-1”. The betting options are 1=you bet on Everton; x=you bet on a draw; 2=you bet on Liverpool.
1: Wins if the match is a draw or Everton wins (Everton – Liverpool: 1-0 or 1-1)
X: Wins if Everton loses with a score difference of 1 goal (Everton – Liverpool: 0-1 or 1-2)
2: Wins if Liverpool wins with a score difference of at least 2 goals (Everton – Liverpool: 0-2, or 1-3)

 

The game has finished, but my bet is still not updated?
After a game has finished, there is a working time needed to check the official results, to update the results and settle the bets.

 

How do I place a system bet/combined bet?
Let’s choose 4 events and try to combine them.
For easy understanding, we will name the events with letters:
Arsenal – Chelsea = A
Everton – Liverpool = B
Fulham – West Ham = C
Man Utd – Tottenham = D
If you fully combine the events, the possible combinations will be:
Singles= 4
A, B, C, D
Doubles= 6
AB, AC, AD, BC, BD, CD
Trebles= 4
ABC, ABD, BCD, ACD
4-Folds= 1
ABCD
For example if event A is losing, all combinations that contain that event, will be losing:
AB- losing
AC- losing
AD- losing
BC- winning
BD- winning
CD- winning
ABC- losing
ABD- losing
ACD- losing
BCD- winning
ABCD- losing

All combinations that don’t contain the losing event will be winning.
You can decide to make part combinations, for example to bet only on doubles, or only on trebles, or to make a full combination as above. Our system automatically calculates the number of combinations, so you need to select the events and click on COMBINED to tick the desired combination and to insert the stake.

 

Where can I find statistics for an event?
For your assistance, Betin Uganda provides statistical information on events as reference during betting. Just click on “Statistics” from the home page to take an advantage of this service.

 

Where I can find the result of an event that has ended?
For your assistance, Betin Uganda provides information about the results of events. Just click on “Results” from the home page to take an advantage of this service.

 

What is Live Betting?
Live Betting is an exciting form of wagering that allows you to place bets on events that are ongoing. The odds are dynamic and change in accordance to the course of the actual event, offering double excitement as you get to monitor the event during play.

 

EXTRAS

We will add an extra 50% Multiple Boost to your winning betting slip with minimum of 5 selections. Click here for more details.