Responsible Gaming


Responsible Gaming

Betin Uganda believes in betting as a form of pure entertainment and guarantees its customers a pleasant recreational experience while remaining aware of the social and financial problems related to betting. Betin Uganda has developed a series of measures for responsible betting which allow customers to limit their spending and, if necessary, to choose to exclude themselves for a certain period of time.

Relax, It’s Only a Game

If you play, you can win or lose. Gambling can be fun, exciting but there is no economic or mathematical certainty because of course, it’s only a game. In the worst cases you buy a little excitement at the right price.

What is the right price? It’s what you can afford to gamble while feeling completely at ease. You decide in advance how much to spend on betting and never exceed that limit. You keep the commitment you have made to yourself. Naturally, we offer you the chance to personalise your daily, weekly and monthly spending limit by simply contacting our customer services.

Follow the 10 Betin Uganda Tips

1. Gamble for fun, don’t look at gambling as a way of making money.
2. Invest only the amounts of money that you could possibly afford to lose and don’t gamble the money that you need for daily living.
3. Decide how much time to dedicate to gambling and don’t exceed this limit.
4. Decide how much money to invest in your entertainment and respect the decision you have made.
5. Don’t chase losses, accept the outcome as the cost of entertainment.
6. Don’t ask for credit for gambling.
7. Ensure that you know the rules of the game and the house edge.
8. Balance the time that you dedicate to gambling with other leisure activities.
9. Don’t gamble to escape from loneliness or depression, only gamble for the desire to play and have fun.
10. Do not bet if your clarity has been impaired by alcohol or drugs.

If Betting Becomes a Problem, Take a Break

Problem gambling can be recognised by modes of conduct such as a high level of spending, poor work results, relationship difficulties, theft, lying and depression. If gambling becomes a problem then it is no longer entertainment. If gambling worries you, take a break. To decide when and for how long, just contact us.


Check periodically to assess your gambling habits. We would like to help you to better understand them and correct them if necessary.

Start from this easy test – it will just take a minute:
1. In the last 12 months, has betting or gambling often caused you problems at work or at home?
2. In the last 12 months, has betting or gambling caused arguments or other serious problems with your family, friends, neighbours or colleagues?
3. In the last 12 months, have you tried to hide the amount that you wanted to bet from family members or friends?
4. Do you sometimes say that you are winning when in reality you are losing?
5. With the passing of time have you had to increase the amount of your betting and gambling to keep it exciting?
6. In the last 12 months, have you used gambling or betting to escape from personal problems or to feel better?
7. In the last 12 months, after having lost money gambling, have you immediately gambled again to try to win back the money lost?
8. In the last 12 months, have you tried to collect money for bets by using false cheques, stealing or by resorting to other illegal acts?
9. In the last 12 months, have you gambled even though you had promised yourself not to do so or have had amounts of bets in excess of or for a longer time period than what you prearranged?

If you have responded yes to more than five questions, betting is no longer a form of entertainment for you and may constitute a serious problem. Therefore seriously consider the possibility of taking a break and seek help.

Protecting minors is a fundamental part of our responsible betting policy. Minors less than 18 years of age are forbidden from opening a betting account with Betin Uganda. We immediately check the identity of all customers to prevent the services offered on our website being used by minors.

We furthermore recommend that you install a filter programme such as Net Nanny or Cyper Patrol in order to block access by children and adolescents to the betting site.

Do You Need Help?

If you wish to speak to someone, contact our customer services or contact one of the therapeutic associations recommended by Betin Uganda.
Family Life Network offer help and assistance in a professional manner and is free to all of those who suffer from problems linked to betting.[:it]

If you need assistance or have any questions, comments or suggestions, please contact our Customer Support Team.

Support Hours

Our Helpdesk provides support Monday to Friday from 08:30 to 17:00 (UK Time).We endeavour to reply to all messages and emails within 48 hours.

Internal Message

If you are an existing account holder, for a prompt reply to your queries, please contact us via our internal messaging system. Login and choose Messages from the My Account menu.


For submission of account verification documents such as passport/driving licence, please address your email to We endeavour to verify customer accounts within 72 hours

For general enquiries, please address your e-mail to If you are an existing account holder please include your username in all correspondence.

If you wish to find out about Affiliates opportunities, please address your e-mail to


You may contact us on Skype at and


Our fax number is: +44 (0)1932 359819